Privacy Policy
A legal disclaimer
At Home Living at Reba James, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws and ethical standards.
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We may collect the following types of information:
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Personal Information: Name, address, phone number, email address, emergency contacts.
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Service Information: Details related to the services we provide, such as care plans and visit schedules.
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Payment Information: Billing details including insurance (if applicable), credit card information, and billing history.
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Technical Information: If you use our website, we may collect IP addresses, browser types, and cookies for analytics purposes.
How We Use Your Information
We use your information to:
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Provide and manage home care services.
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Communicate with clients and their families.
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Process payments and manage billing.
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Comply with legal and regulatory requirements.
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Improve our services and customer support.
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We do not sell or rent your personal information. We may share your information with:
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Authorized personnel within our agency.
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Third-party service providers assisting in billing, scheduling, or communication tools.
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Legal authorities, if required by law or to protect our rights or property.
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All third parties are obligated to maintain the confidentiality and security of your information.
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6. Your Rights
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You have the right to:
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Access and review your personal information.
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Request corrections to any inaccurate information.
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Withdraw consent where applicable.
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Request that we delete your personal information, subject to legal requirements.
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To exercise these rights, please contact us using the information provided below.
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7. Retention of Information
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We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
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8. Cookies and Website Analytics
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Our website may use cookies and third-party analytics tools to improve user experience. You can adjust your browser settings to refuse cookies if you prefer.
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9. Children’s Privacy
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Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors.
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10. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
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11. Contact Us
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If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
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Home Living by Reba James
Phone: 959-202-4810 -
Email: gail@homelivingbyrj.com
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Data Security
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We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These include:
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Secure servers and encrypted data storage.
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Role-based access controls for sensitive information.
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Staff training on privacy practices and confidentiality.